1. Shipping Policy

Thank you for shopping with FK by farida kortam . This Shipping Policy explains how and when your order will be processed, dispatched, and delivered. By placing an order on faridakortam.com, you agree to the terms set out below.

1.1 Order Processing

All orders are processed within [7-10] business days (Sunday to Thursday, excluding public holidays in Egypt) after payment is confirmed or, for Cash on Delivery orders, after the order is verified. Orders placed on weekends or public holidays will begin processing on the next business day.

During new collection launches, sale periods, or peak seasons, processing may take slightly longer. If there is a significant delay in the dispatch of your order, we will contact you by email, phone, or WhatsApp.

Please note that some of our pieces are made-to-order or handcrafted. For these items, the production and processing time may be longer and will be indicated on the product page or communicated to you after purchase. Made-to-order production time is approximately 15-20 business days.

1.2 Shipping Destinations

We currently ship to:

●       Within Egypt: all governorates, subject to courier coverage.

If your location is not available at checkout, please contact us at support@faridakortam.com and we will do our best to accommodate you.

1.3 Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and are displayed before you complete your purchase.

1.4 Delivery Times

Estimated delivery times after dispatch:

●       Greater Cairo: [7-10] business days

●       Alexandria and North Coast: [10-15] business days

●       International: Depending on destination and customs

Delivery times are estimates provided by our courier partners and are not guaranteed. They begin from the date of dispatch, not the date the order is placed.

 

1.5 Order Tracking

Once your order has been dispatched, you may receive a confirmation with tracking information (where available) by email, SMS, or WhatsApp.

1.6 Cash on Delivery (COD)

If you select Cash on Delivery, please have the exact order total ready in cash at the time of delivery. Our courier may attempt delivery based on the courier company’s terms and conditions; if delivery cannot be completed, the order may be returned to us and cancelled.

1.7 Incorrect Address or Failed Delivery

Please ensure your shipping address and phone number are accurate and complete at checkout. The brand is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.

If a package is returned to us as undeliverable (for example, due to an incorrect address, a customer who could not be reached, or refusal to accept delivery), we will contact you to arrange re-delivery. Additional shipping charges may apply for re-delivery.

1.8 Customs, Duties, and Taxes (International Orders)

For international orders, the recipient is responsible for any customs duties, import taxes, or fees imposed by the destination country. These charges are not included in your order total or shipping fee and are collected separately by the courier or customs authority.

1.9 Damaged or Lost Shipments

If your order arrives damaged, or if your tracking indicates delivery but you have not received your package, please contact us within 1 day at support@faridakortam.com with your order number and, where relevant, photos of the damage. We will investigate with our courier partner and work to resolve the issue.

1.10 Contact

For any shipping questions, reach us at support@farida kortam.com